Conditions of use

for any purchases and associated legal transactions in the online shop of Matthäus Steffner Gesellschaft m.b.H., Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria.

1. Scope of validity

These General Terms and Conditions shall apply to online purchases and any associated legal transactions in the online shop on the Internet shop pages and of Matthäus Steffner Gesellschaft m.b.H, as the site operator, as well as to the delivery of the purchased goods. Upon placing an online order, the customer declares that he/she has explicitly agreed to the General Terms and Conditions and is bound to comply with them. If individual provisions of these General Terms and Conditions are completely or in part void due to obligatorily stipulated legal regulations, in particular the provisions of the Consumer Protection Act (Konsumentenschutzgesetz), the remaining provisions shall not be affected. Orders shall be for common household amounts and destined for consumers.

Deliveries shall be possible within Austria or in the following member states of the European Union: Belgium, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

Deliveries are also possible to: Australia, Great Britain and Northern Ireland, Japan, Canada, Norway, Switzerland, United States of America.

2. Prices / Acceptance

Information in the price lists in the online shop shall always be subject to change without prior notice. The price of the ordered goods that arises from taking the current price lists in the online shop as a basis for calculation shall be considered the agreed price. New prices in the online shop shall rescind those that previously appeared in the online shop. Price information that has been changed by the customer shall not be effective. Orders shall only be considered an offer to conclude a purchase agreement. Orders that are placed via the websites shall be considered placed at the point of time when the electronic order notification arrives. A contract shall not be concluded until explicit acceptance of an order is granted by means of sending an order confirmation via e-Mail.
All price information shall be deemed to represent gross prices, i.e. including the legally stipulated Austrian value-added tax. In addition to these gross prices, the customer shall also pay the expenses for packaging, shipping and transport as well as the transport fees. In the case of deliveries to a third party country all customs duties and import value added taxes shall be borne by the customer.

3. Expenses for packaging, shipping and transport and transport fees

The following expenses shall be considered agreed upon for shipping:

Austria: € 8,57 (Free delivery on orders over € 200,00)

Germany: € 8,50 (Free delivery on orders over € 200,00)

Belgium: € 12,61 (Free delivery on orders over € 200,00)

Denmark: € 15,63 (Free delivery on orders over € 200,00)

Estonia: € 15,00 (Free delivery on orders over € 200,00)

Finland, Griechenland: € 15,50 (Free delivery on orders over € 200,00)

France, Slovakia: € 12,50 (Free delivery on orders over € 200,00)

Ireland: € 12,82 (Free delivery on orders over € 200,00)

Itay, Slovenia: € 12,71 (Free delivery on orders over € 200,00)

Croatia: € 13,03 (Free delivery on orders over € 200,00)

Latvia, Lithuania: € 15,13 (Free delivery on orders over € 200,00)

Luxemburg: € 12,19 (Free delivery on orders over € 200,00)

Netherlands, Spain, Czech Republic: € 12,61 (Free delivery on orders over € 200,00)

Norway, Switzerland, Great Britain and Northern Ireland: € 18,00 (Free delivery on orders over € 200,00)

Poland, Portugal: € 12,82 (Free delivery on orders over € 200,00)

Sweden: € 15,63 (Free delivery on orders over € 200,00)

Hungary: € 13,23 (Free delivery on orders over € 200,00)

Australia, Japan, Canada, USA: € 20,00 (Free delivery on orders over € 500,00)

In the case of partial deliveries, shipments subsequent to the initial shipment shall be free of charge.

4. Consumers’ right to withdrawal

The consumer (“orderer”) for purposes of the Austrian Consumer Protection Act (Konsumentenschutzgesetz) shall have the right to withdraw from this contract within a period of 14 days without providing any reason.

The cancellation period shall begin on the date the customer receives the goods in the case of a supply of goods.
In order to exercise his/her right of withdrawal, the consumer shall inform Matthäus Steffner Gesellschaft m.b.H, Ing. Matthäus Steffner, Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria, telephone number: +43(0)6452 6622, e-Mail:, by means of a clear notification (e.g. a letter sent by conventional mail, e-Mail) of his/her decision to withdraw from the contract.

The consumer can use the sample withdrawal form that is included for this purpose, but this shall not be obligatory. The consumer can also fill in the sample withdrawal form and send it electronically via our website ( If the consumer makes use of this option, the operator shall immediately send a confirmation per e-Mail to him/her regarding the receipt of such a withdrawal. It shall be sufficient for observing the cancellation period that the consumer send notification that he/she is exercising his/her right of withdrawal before the cancellation period expires. The right of withdrawal in the case of used and damaged goods as well as of those goods that are not in their original packaging shall be excluded. If the consumer withdraws from this contract, he/she shall immediately return the received supplies to the operator and pay the costs associated with their return. The payments made by the consumer shall be immediately refunded when the operator receives the goods. There shall be no refund of the delivery costs. If the goods have been used by the consumer, the operator shall be entitled to demand appropriate compensation for this use. Moreover, the consumer shall be obliged to compensate for a potential decline in value.

5. Delivery

The delivery of the articles offered in the online shop shall occur in the order the order is received and while stocks last. The operator shall endeavour to complete the delivery as completely and quickly as possible. During high season, though, extended waiting periods cannot be excluded. If delivery does not occur within 14 days, the customer shall be informed via e-Mail of the delay. If not all of the articles that have been ordered are in stock, the operator shall be entitled to provide partial deliveries. These subsequent deliveries shall occur free of charge. In the case of articles that are out of stock, the operator shall reserve the right to cancel the order. In this case, the operator shall offer an alternative article. Of course, the customer shall be entitled to return it free of charge if he/she does not agree to the alternative article supplied. The operator shall assume no liability for delays or failures to deliver as long as these have not been caused by gross negligence on the part of the operator. The goods shall be sent to the address provided by the customer. In the case of incorrect, incomplete or unclear information provided by the customer, he/she shall bear the costs and expenses that result from this misinformation. When the forwarding company transfers the goods that have been ordered to the customer, risk shall be transferred to the customer. The customer shall be obliged to make appropriate arrangements for receiving the goods.

6. Payment conditions / Retention of title

The goods shall only be delivered upon prior payment in advance, PayPal or credit card. The operator only accepts the MASTERCARD Secure Code and VISA Verified by VISA credit cards. Payment shall take place in line with the platform set up in the online shop via a secure connection (use of SSL and 3-DS process) in order to avoid misuse of the data. In the case of a purchase via credit card or PayPal, the credit card account of the customer shall be debited when the order confirmation is sent. The customer shall explicitly agree to invoices and credit notes only being sent in electronic form. The article that has been ordered shall be sent within five business days (where Saturday shall not be considered a business day) of the operator receiving the payment / payment guarantee from the credit card company. If the customer refuses to accept the delivery without previously cancelling the order in writing, an expense allotment amounting to the amount of twice the delivery costs shall be charged. Despite this, it shall be possible to assert damages that potentially exceed this amount. The goods shall remain the property of Matthäus Steffner Gesellschaft m.b.H. until they are paid in full.

7. Warranty

The legally stipulated warranty period for the goods offered shall be two years. It shall begin upon delivery of the article to the customer. During this period, the operator shall rectify every defect that is subject to the legally stipulated warranty obligation free of charge. Warranty claims shall first be limited to rectification. If it is not possible or reasonable to rectify a defect, the customer shall be entitled to withdraw from the contract or be granted a price reduction, as he/she chooses. Damages that stem from natural wear and tear, improper use or lack of or improper care shall be excluded from this warranty. If it is determined that the goods are defect, the customer service of the operator shall be contacted via the e-Mail address

8. Images

All of the images of the goods presented within the online shop may deviate from the originals. The customer shall not have the right to make claims based on the presentation of the products and the respective images. The operator shall neither assume liability for printing or typographical errors nor for data-related and information-related errors. Matthäus Steffner Gesellschaft m.b.H. holds all of the copyrights to the images. Use of these images shall not be permitted without explicit permission in writing.

9. Data protection

The customer shall agree to the data that he/she has provided being saved and processed in line with the provisions of the Data Protection Act (Datenschutzgesetz). The customer shall explicitly agree to his/her data being added to the customer database and declare that he/she agrees to receive customer information until this approval is rescinded. The data shall be treated confidentially and shall not be provided to third parties.

10. Information regarding the operator

Matthäus Steffner Gesellschaft m.b.H., Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria, telephone number: +43(0)6452 6622, e-Mail:, 
commercial register number: 53462x, jurisdiction: Landesgericht Salzburg, DVR 0192767; managing director: Ing. Matthäus Steffner. These websites use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called cookies, which are text files that are saved on your computer and make an analysis of your use of the websites possible. The information generated by the cookies regarding your use of the website (including your IP address) is transferred to a server of Google’s in the USA and saved there. Google will use this information to analyse your use of the websites, to compile reports about the website activities for the website operator and to provide further services associated with the use of the websites and of the Internet. Google will also potentially transfer this information to third parties if this is legally stipulated or if third parties process this data on behalf of Google. Google will not associate your IP address with other data of Google’s. You can prevent the installation of the cookies by means of making changes to the corresponding setting in your browser software; we explicitly point out, though, that you may not be able to use all of the functions of these websites to their full extent in such a case. By using these websites, you shall agree to the data collected on you by Google in the aforementioned manner being processed as well as to the aforementioned purpose of this processing.

11. Applicable law / Place of jurisdiction

It shall be deemed agreed upon that only Austrian law applies and the United Nations Convention on Contracts for the International Sale of Goods is excluded. The place of jurisdiction for any disputes that arise from or in connection with the business relationship shall be Salzburg.


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